Everywhere that you have customers, Amavor central support (ACS), is able to dispatch field technician that represent your company competently and professionally.
Amavor central support can install equipment, run inside wiring, and resolve site troubles anywhere in the United States, or other countries at the very best value.
Amavor central support employs many direct field technicians and has many subcontractors throughout North America. Every field technician and subcontractor is equipped with a laptop, comprehensive toolkit, inside wiring (IW) tools, and IW materials. All technicians have access to sniffers, T-BERD testers, LAN analyzers, and protocol analyzers for specific requirements.
Both Amavor central support employees and subcontractors are managed by the Amavor Central Support (ACS), which respond to a request ASAP Seven days. The Amavor technical support is responsible for dispatching employees, and subcontractors logging on and off site, quality assurance, and fully documenting the activities and results of each job. Your specific requirements and test-and-acceptance procedures are maintained at the Amavor central support, which assures each employee, will follow your requirements while onsite. The Amavor central support (ACS) can also offer enhanced acceptance testing to alleviate strain on your call center as well as private label Tier I and II support directly to your customers and engineers.
At Amavor, you have a single point-of-contact for the coordination of the service, support, and maintenance of your account. In addition to intensive sales support, Amavor offers a single contact number for jobs 24 hours a day and a clear escalation path. Amavor central support has a central tracking system.
Amavor is priced for your profitability. By relying heavily on automation, Amavor is able to keep overhead and superfluous expenditures to a minimum. These efforts reward you by maintaining pricing at fair and competitive Tier 2 & 3 rates that offer you significant margins, if resold, or substantial savings, if internalized.
Amavor's field services are private labeled and can be branded by your company, offering a unified image to your customers. Working on your behalf, Amavor can perform a variety of customer premise equipment (CPE) installations, including the installation of all manner of routers, switches, channel banks, multiplexers, CSU/DSUs, modems, ATAs, and access devices. All Amavor central support possess a wide knowledge base for the installation, configuration, troubleshooting, and maintenance of most CPE types that support voice and/or data services.
Amavor central support are trained in commercial and residential voice and data inside wiring (IW) and are fully prepared to perform extensive inside wiring (EIW), Category 5 & 6 LAN cabling, and xDSL, ISDN, DDS, T1, T3, PBX, and Fiber demarc extensions. Endeavor is a corporate member of BICSI; all field services personnel use National Electric Code (NEC) as the standard for all IW installation and complete any IW in accordance to local and building fire safety codes.
As a complement to the network services, Amavor central support are accomplished in the installation of point-of-sale (POS) equipment and most commonly used network devices.
Amavor is available to respond quickly to trouble tickets, maintenance dispatches, de-installations, and equipment retrievals as a means of helping you manage your current customers. Amavor also offers installation and maintenance services in the central office (CO) environment.
Amavor is able to represent your company everywhere in North America where you have customers. The consistent quality and breadth of services provided by Amavor are priced for your profitability, are centrally managed by the Amavor central support (ACS), and reported to you in real-time online.